Effective Date: 21st Jan 2026
Last Updated: 21st Jan 2026

BrandNetra ("BrandNetra", "we", "us", "our") operates a SaaS platform for brand management, social media publishing, analytics, and communication (the "Service").

We are incorporated and operated from India, but our users may be located worldwide. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use BrandNetra.

By accessing or using the Service, you agree to this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

We collect personal information you voluntarily provide, including:

• Name
• Email address
• Account credentials
• Company or brand details
• Billing and payment details
• Customer support communications
• Content you upload or schedule (posts, media, messages)

1.2 Information Collected Automatically

When you use the Service, we automatically collect:

• IP address
• Device type, browser, OS
• Usage logs, feature interactions
• Referrer URLs
• Cookies and similar technologies

1.3 Third-Party Integrations

If you connect third-party platforms (e.g., social media accounts), we receive data as permitted by those platforms and your authorization.

2. How We Use Your Information

We use your data to:

• Provide, operate, and maintain the Service
• Create and manage user accounts
• Process payments and subscriptions
• Enable social media publishing and analytics
• Improve performance, features, and UX
• Communicate service updates and support
• Prevent fraud, abuse, and security threats
• Comply with legal obligations

We do not sell personal data.

3. Legal Basis for Processing (GDPR)

If you are located in the EU/EEA, we process personal data based on:

• Contractual necessity (providing the Service)
• Legitimate business interests
• Legal compliance
• Consent (where required)

4. Data Sharing & Disclosure

We may share data with:

• Service providers (hosting, analytics, payment gateways)
• Cloud infrastructure partners
• Legal authorities when required by law
• Business transfers (merger, acquisition, restructuring)

All third parties are contractually obligated to protect your data.

5. Cookies & Tracking Technologies

We use cookies to:

• Authenticate sessions
• Store user preferences
• Analyze usage patterns
• Improve service reliability

You can control cookies via your browser settings.

6. International Data Transfers

Your information may be processed and stored outside your country, including India and other jurisdictions where our infrastructure or partners operate.

For EU users, we rely on:

• Standard Contractual Clauses (SCCs)
• Equivalent safeguards under applicable law

7. Data Retention

We retain personal data only as long as:

• Your account remains active
• Required to fulfill contractual or legal obligations
• Necessary for dispute resolution or enforcement

You may request deletion at any time (subject to legal requirements).

8. Your Rights

India (DPDP Act, 2023)

You have the right to:

• Access your personal data
• Request correction or erasure
• Withdraw consent
• Grievance redressal

EU (GDPR)

You may:

• Access, rectify, or erase data
• Restrict or object to processing
• Request data portability
• Lodge a complaint with a supervisory authority

California (CCPA/CPRA)

You have the right to:

• Know what data is collected
• Request deletion
• Opt out of sale (we don't sell data)
• Non-discrimination

Requests can be made at: [privacy@brandnetra.com]

9. Security Measures

We use industry-standard safeguards including:

• Encryption in transit and at rest
• Access controls
• Secure cloud infrastructure

That said, no system is 100% secure.

10. Children's Privacy

BrandNetra is not intended for users under 13 (or higher age as required by local law). We do not knowingly collect data from children.

11. Changes to This Policy

We may update this policy from time to time. Changes will be posted here with a revised effective date. Continued use of the Service indicates acceptance.

12. Contact & Grievance Officer (India)

📧 Email: privacy@brandnetra.com

If required under Indian law, BrandNetra will appoint a Grievance Officer.