Refund Policy
Effective Date: 21st Jan 2026
Last Updated: 21st Jan 2026
Thank you for choosing BrandNetra.
All payments for BrandNetra subscriptions and services are processed by Paddle.com as our authorized reseller and Merchant of Record. This means your purchase is made from Paddle, and Paddle manages billing, invoicing, and refunds.
This Refund Policy is designed to align with Paddle’s Consumer Terms.
1. 14-Day Right of Cancellation (Consumers)
If you are purchasing as a consumer, you have the right to cancel your purchase within 14 days of payment without providing a reason.
To exercise this right, you must notify Paddle or contact us within 14 days of your purchase.
If you cancel within this period, you will receive a full refund of all payments made for that transaction. Refunds will be issued to the original payment method.
If you expressly request access to digital services during the 14-day cancellation period, you acknowledge that your right to cancel may be lost once the service has been fully performed.
2. Subscriptions
BrandNetra operates on a recurring subscription model (monthly or yearly).
Your subscription will automatically renew at the end of each billing cycle unless you cancel before the next billing date.
You may cancel your subscription at any time through:
- Your account settings, or
- The Paddle customer billing portal.
Cancellation prevents future billing. Access to paid features continues until the end of the current billing period.
3. Refund Processing
Refunds are processed by Paddle.
If you are eligible for a refund under Paddle’s Consumer Terms:
- Refunds will be issued to your original payment method.
- Processing times depend on your payment provider or bank.
For billing questions or refund requests, you may contact:
- Paddle directly via your receipt email, or
- BrandNetra Support at support@brandnetra.com
4. Chargebacks and Payment Disputes
If you experience a billing issue, please contact us or Paddle first so it can be resolved promptly.
5. Changes to This Policy
We may update this Refund Policy from time to time to reflect operational or legal changes. The latest version will always be available on this page.
6. Contact Information
BrandNetra Support
Email: support@brandnetra.com
Website: https://brandnetra.com